Went back to the Apple store as suggested by the tech support operator I had called and the store staff told me that my 4 year old iBook didn't have the intel chip they were switching to at the time, and that it is my fault for not checking the box before getting a incompatible ipad (apparently asking the staff at the time of placing the order (since there was no box) about any difficulties I might have syncing does not count. PS the answer was "no" at the time). I then asked if I could use one of their computers to put the 3-4 GB of info on my USB that I really wanted to have available to make the ipad at least useful until I get a new computer (probably in September). They said no. Apple: perhaps less blanketing the city with advertising and more not blaming and screwing over loyal customers.