Conducting the Reference Interview – Catherine Sheldrick Ross, Kirsti Nilsen, and Patricia Dewdney

This “How-To-Do-It Manual for Librarians” by some very respected professionals is an overpriced textbook (as they all are) filled with seemingly obvious information. That’s the problem with librarians; for people who are suppose to be able to find information for people they are generally an introverted group (due to historical and social realities) and one of the main reasons the profession isn’t more respected. Plenty of the information here about how to negotiate with a patron in order to uncover the user’s needs is valuable, but far too much should have been taught in grade school: make eye contact, listen to people, act like you care, etc.